Terms & Conditions

We require all new clients and their dog to come for a viewing before any bookings will be taken. We find this helps with the settling in process therefore it is a must.

Vaccination

All dogs must be fully vaccinated including the Kennel Cough vaccination to board with us, this must be done at least 7 days before your dog is due to stay. We need you to bring along the vaccination records when boarding otherwise we cannot accept your dog.

  • We are not held responsible for illness, accidents, damaged or lost bedding and toys.

  • We do not socialise dogs from other households, our dogs can see each-other through our runs for interaction but never face to face.

  • We walk off-site

  • Dogs from the same household will be kennelled together unless asked otherwise. We will separate the dogs if there is any cause for concern, should we feel necessary. This may result in loosing your 10% sharing discount.

  • The 10% discount for dogs sharing is only given providing they can be walked by one walker.

  • We will use our registered vets for any treatment deemed necessary by the vet (not in the case of ongoing medical condition). We will transport your dogs safely via car with a fitted dog safety guard or safety seatbelt.

  • We may photograph your dogs for use on our website unless stated otherwise.

  • We do our best to care for your dogs as we would our own, but they are boarded at your risk.

  • In the event of an emergency and our kennels become inhabitable we will find nearby suitable kennels to take your dogs for the rest of their stay if your emergency contact cannot help.

  • You will be charged from the dates booked even if collected early unless we are notified at least 7 days before your stay.

  • All bookings require a deposit of £100 (or the cost of your dogs stay if less than) to secure your kennel. This is non refundable so should you cancel you will not receive your deposit back, regardless of notice given.

  • All bookings are done via email, we will not take a booking over the phone as we like to have a ‘paper trail’ of bookings.

  • We no longer take cancellations over the phone to cancel a booking send an email to topdog@woodenhousekennels.co.uk.

  • We are open to boarders 365 days a year, although there is an extra charge for your dog to stay on Christmas eve, Christmas day, boxing day, new years eve and new years day.

Check-in and departure times – important

One day is 11am until 11am. Should you want to drop your dog before 11am you will be charged from the previous day. Should you want to collect your dog after 11am you will be charged for the next night. For example – Drop off at 11am on Monday and collected at 3pm on Tuesday will be charged as a two nights stay.

All bookings require a deposit of £100 (or the cost of your stay if less than) to secure your kennel. This is non refundable.

We no longer take cancellations over the phone to cancel a booking please send an email to topdog@woodenhousekennels.co.uk

We are open to boarders 365 days a year, although there is an extra charge for your dog to stay on Christmas eve, Christmas day, boxing day, new years eve and new years day.

Payments

Payment is made in full on collection.

Contact Wooden House Kennels today or call us on 01858 288 298